Domestic – Manatec Electronics

“At Manatec, “We put Service before Sales”.

As an ISO 9001 company, we have clear systems & procedures in place through our Service policy guidelines, to offer uninterrupted services to our customers. Our services include Pre- installation check, equipment Installation, Commissioning, Training, Warranty & Post-warranty services. All Manatec products carry 12 months warranty period. Per call Services & AMC schemes are available post-warranty services.

SERVICE NETWORK

Manatec prides to have the best service network in India for garage equipment. More than 100 service engineers (direct & dealer) are working continuously to offer timely after sales service to our customers. Our dedicated Customer Support Department works scientifically with constant interaction with customers before & after the warranty period, acquiring feedback and generate Management Information Systems. The head office at Pondicherry drives the overall customer support activities of the company through our dealers.

Pre-Installation Site Preparation

Necessary advise with technical drawings are provided to the customers for the preparation of site, before the installation of equipment

Warranty Support

1 year warranty support is provided to the customer from the date of Installation & Commissioning of the equipment, on site. The warranty covers any breakdown services and replacement of spares.

Toll Free (1800-425-2080)

We have a dedicated Toll Free system with exclusive manpower at Head office to attend customer escalations. We also do have OMBUDSMAN E-Mail ID, which will be given the highest priority to fix the problem at earliest.

Escalation Matrix

Our aim is to offer seamless services to our customers and ensure minimum downtime of our equipments. However in extreme cases where a customer does not receive satisfactory services from us, we have put in a clear escalation matrix system to enable them to escalate their complaints to the relevant authority. All escalation cases are attended under top priority and resolved.

Technical Bulletins

Frequent tech bulletins are circulated amongst our service engineers in field to apprise them of any software/ hardware updates, engineering changes, problem rectification tips & methodologies etc.,

Installation & Commissioning

After preparation of the site, the equipments are installed, checked and calibrated to suit the on-site field requirement.

Remote Access

For quick solution, our core expert team from Corporate office uses SKYPE and TEAMVIEWER, to guide the service team in the remote location to fix the problem.

Spares Stock

We ensure that all our Business Associates maintain adequate stock of spares to provide timely service through • Consumption & Population based Master stock list • Scheduled Master stock replenishment program on monthly basis

Training Centre

Our state-of-art training centre at Head Office Pondicherry provides continuous training to our service engineers. Both fresher training and re-fresher training are offered. Yearly Training Calendar is provided to our service engineers to take training. Exhaustive training documents and Experienced faculty ensures top quality training on servicing, trouble shooting and repair technique.

Manuals

Exhaustive Service manual& troubleshooting chart for each product is provided to all our distributors to enable them provide effective service support to their customers. Service Manual contains pictorial illustrations on Installation, Software installation procedures, Parts replacement procedure, calibration procedure, Troubleshooting tips, FAQs etc.

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